General Information About
Payments Team
VBET's Payments Team is part of the Product Management department. Payments handles all issues related to payment systems and payment providers. If the Risk Management Payments team is responsible for the control of all individual outstanding amounts and risky transactions (mainly narrower within the per client framework), then the Payments team is responsible for resolving issues through the payment providers themselves, correcting and suspending errors and malfunctions from their root cause, carrying out verifications with partner payment systems. In any case, even taking into account the above mentioned separation, any questions related to payments can be discussed with the Payments Team employees.
Meet Our Team
Maria Androsova
Head of Payments
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Anahit Ghahramanyan
Payments Team Lead
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Payments Team
The main functions of the Payments Team are:
- Ensuring normal flow of payment processes
- Ensuring normal flow of top-ups and withdrawals
- Identifying and resolving problems with payment systems
- Communication with payment system providers
- Cooperation with other departments on issues related to payment processes
- Organization of new payment systems integration processes
The obligations of Head of Payments are
- Integration of new payment providers
- Workflow support for already integrated payment methods
- Dealing with relevant departments and payment providers on payment related issues
- Support for payment related operations
- Detecting and correcting payment problems
The obligations of Payment Operations Specialist are
- Reconciliation of daily transactions to ensure all payments are accounted and properly recorded in the financial system
- Oversee day-to-day transactions with payment providers, promptly resolving and addressing critical issues
- Implementation of new payment systems including API [Application Programming Interface] documentation, integration, testing and monitoring
- Daily follow up on logos, descriptions, restrictions, order or any necessary changes on all regions / skins
- Preparation of reports on a daily/weekly basis
- Management of VBPY Jira Board
- Management of Wiki [Atlassian] Payments Space
Working procedure:
The team has three Payment Operations Specialists who share and divide the functions in order to fully and flawlessly ensure the quality and quantity of work. Let's talk about the organization of the daily working procedure of each of them:
Payment Operations Specialist [Acting Team Lead]- the daily workflow of this employee includes:
1․ Managing day-to-day “Payments Operations” [“Operations” is the process of managing the internal operations of a business to make it run as efficiently as possible]
2․ Communication with Technical Teams / Payment Providers performing appropriate checks and maintaining daily contact
3. Implementation of payment integrations / their inclusion and withdrawal from VBET systems
4․ Developing the team workflow and organizing and managing the daily tasks performed by the team
5. Resolving (to some extent) legal issues related to payments
Payment Operations Specialist - the daily workflow of this employee includes:
1․ Controlling all payment methods and all other payment-related products on our websites and platforms, monitoring their accurate and uninterrupted operation
2․ Implementation of the aforementioned checks on all VBET platforms and websites [skins]
3. Also performing Payments Support work as needed, mainly for internal departments and partners
4․ Managing the Payments Team's Jira Board and Wiki Space, making necessary updates
We can say that the functions of this employee have quite a lot of similarities with the QA [Quality Assurance] profession, just with the "Payments" part. In this regard, any issue that occurs in the front-end (in the domain visible to customers) is under the responsibility of the Payment Operations specialist.
Payment Operations Specialist [Evening Shift] - the daily workflow of this employee includes:
1․ Carrying out all of the above functions (except most Acting Team Lead functions) during the evening shift
2․ Handling general payment issues
3․ Solving Per Client Cases
4․ Keeping in touch with the Acting Team Lead and other team members during the evening shift as needed
